What’s our Shipping Policy?
Thank you for visiting and shopping at Kami. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time and Delivery estimates
All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays. Products are handmade in our Melbourne studio. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
We make every effort to ensure you enjoy Flat rate shipping for your orders and Free shipping for orders over $180 but we encourage our customers to ship more than one item per order if possible.
Order Total/Shipping Cost
Flat Rate $0.00 - $179.99 = $10.00
$180 and over Free Shipping
“Free Shipping does not apply to oversized items. Cost will be calculated at time of check out.
Please note when completing your order form to include valid Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and Kami will not be held responsible for any delays incurred because of this missing data.
Delivery to a business or work address is preferred. If to a residential address and the delivery address is unattended, Kami reserves the right to leave the parcel at the delivery address without requiring a signature.
We work with Australia Post for overseas delivery. Upon checkout, your shipping cost will be reflected base on the weight and your destination. Please note that the rates do not include destination taxes and custom charges. Please contact us if you need more information in this area.
Email: [email protected]
What’s our Returns Policy?
Goods must be returned within 14 days of purchase in good condition. If the goods are damaged during delivery, you must Email Kami at [email protected] and include a photo clearly showing the damage. Once approved, we will then email you with the return address. You will be held responsible for shipping and handling charges associated with returns. Upon receipt of the goods in original condition, the charges will be credited to the original credit card used for the initial order. Please forward the goods to Kami by registered mail, and it should take around 2-3 weeks from the day you return your goods to replacement goods. We must advise that there are no returns on sale items.